Support & Contact - Combi Planet

Support & Contact

We're here to help you with any questions or issues

How Can We Help?

Whether you're experiencing technical issues, have questions about gameplay, or need assistance with your account, we're here to support you. Our team is committed to providing timely and helpful responses to all your inquiries.

Contact Information

Email Support

Direct email contact

Send us an email for any questions, technical issues, or general inquiries about Combi Planet.

ross.igolkin@gmail.com

Response Time

Quick support

We aim to respond to all inquiries within 24-48 hours during business days.

Usually within 24 hours

What We Can Help With

Technical Issues

  • • Game crashes or freezes
  • • Performance problems
  • • Login or account issues
  • • Facebook integration problems
  • • Device compatibility

Gameplay Questions

  • • How to play instructions
  • • Strategy tips and hints
  • • Scoring and leaderboards
  • • Daily challenges
  • • Feature explanations

Account & Billing

  • • Account creation issues
  • • Password reset help
  • • Profile management
  • • Data privacy concerns
  • • Account deletion requests

General Inquiries

  • • Feature requests
  • • Bug reports
  • • Feedback and suggestions
  • • Partnership opportunities
  • • Press and media inquiries

Before Contacting Us

To help us provide the best support possible, please include the following information in your email:

  • Device Information: What device are you using? (iPhone, Android, etc.)
  • App Version: What version of Combi Planet are you running?
  • Operating System: iOS version or Android version
  • Issue Description: Detailed description of the problem
  • Steps to Reproduce: How can we recreate the issue?
  • Screenshots: If applicable, include screenshots of the problem

Frequently Asked Questions

How do I reset my password?

If you're using Facebook login, you can reset your password through Facebook's password reset feature. For other login methods, please contact us directly.

The game keeps crashing. What should I do?

Try restarting the app and your device. If the problem persists, please contact us with your device information and a description of when the crashes occur.

How do I sync my progress across devices?

Make sure you're logged in with the same Facebook account on all devices. Your progress will automatically sync when you log in.

I found a bug. How do I report it?

Please email us with a detailed description of the bug, including steps to reproduce it and any relevant screenshots. We appreciate all bug reports!

Contact Us

Ready to get help?

Send us an email at ross.igolkin@gmail.com and we'll get back to you as soon as possible.

Send Email

Accessibility Accessibility

Font Size

100%

Contrast

Spacing

Focus Indicators